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  1.  
    Imagine you have bought something faulty. Write a formal letter of complaint (120-150 words) to the shop or website. Follow rules 2-6 in exercise 4 and this writing plan:
    A Introduction: Say what the item is and where and when you bought it.
    B Main body: Explain in detail what the problem is.
    C Conclusion: Tell the company you are returning the item. Ask them to repair it, exchange it or refund your money.
    ( a w tym zadaniu czwartym są wskazówki jak pisać list formalny;))


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